Refund & Cancellation Policy

Every new account starts with a 7-day free trial with full access to every reconciliation feature, up to 5,000 invoices. After the trial, the Free plan (up to 500 invoices a month) stays available at no charge. No payment is taken for either. Please use them to confirm TaxTurbo works for your data before you buy a paid plan.

You can cancel your subscription at any time from the billing section of your account. Cancellation is instant: you see the confirmation on screen, and we also send it to your registered email address.

• Cancellation stops all future renewals.
• It takes effect at the end of the billing period you have already paid for. You keep full access until then.
• After that date your account moves to the Free plan. You can buy a paid plan again at any time.
• If a plan change is scheduled, cancelling cancels it too, and nothing more is charged.

If you pay through UPI AutoPay or a card or bank mandate, cancelling in your account also cancels the mandate. Revoking the mandate from your bank or UPI app stops future charges too, but your plan status is only updated when you cancel in your account.

If you cannot sign in to your account, email contact@taxturbo.in from your registered email address. A cancellation requested by email takes effect only when we confirm it to you in writing.

All fees paid to Turbosoft Technologies for TaxTurbo are non-refundable. This includes:

• monthly and yearly subscription fees;
• the unused part of a billing period after you cancel (you keep access until the period ends, but no pro-rated refund is issued);
• plan changes made during a billing period (when you upgrade, the unused value of your current plan is credited toward the new plan as described in our Terms of Service, not refunded); and
• periods in which you did not use the Service.

We do not make exceptions for change of mind, accidental renewal, or dissatisfaction with results, which is why we offer a free trial first.

If you were charged twice for the same period, charged after a confirmed cancellation, or charged the wrong amount, email contact@taxturbo.in within 7 days of the charge with your registered email address and the payment reference.

We will review your request within 3 business days. If we confirm the error, we will refund the incorrect amount to your original payment method. Refunds are initiated within 2 business days of approval, and usually reach your account within 5 to 7 business days, depending on your bank or card issuer. With every refund we issue a GST credit note against the original invoice and email it to you.

If money was debited but your payment did not complete and your plan was not activated, the amount is normally reversed automatically to your original payment method by your bank or our payment processor within 5 to 7 business days. If that does not happen, or you would prefer us to activate your plan against the payment instead, email contact@taxturbo.in with the payment reference.

If we terminate your account without cause, or permanently discontinue the Service, we will refund the unused part of any prepaid fees on a pro-rated basis. No refund is due where an account is terminated for breach of our Terms of Service.

For cancellation or billing questions:

Email: contact@taxturbo.in Phone: +91 70732 03098 (Monday to Friday, 9:00 AM to 6:00 PM IST) Turbosoft Technologies, 11/550, Near Railway Line, Krishnapuri, Madanganj, Kishangarh, Ajmer, Rajasthan 305801